Returns & Exchanges
Returns & Exchanges
Here's the straight version, no fine print games.
Exchanges
Every piece is printed for you after you order, so we can't resell a returned item. That means we do exchanges, not refunds.
- Within 14 days of delivery
- Item must be unworn, unwashed and unaltered, with tags on
- Exchange for a different size or a different design of equal value
- Return shipping is on you; we cover shipping the replacement out
To start one, email info@seedheebaat.com with your order number and what you'd like instead. Don't ship anything back before we reply — we'll send you the address.
When it's our mistake
If your order arrives damaged, misprinted, defective, or is simply the wrong item, that is entirely on us. We'll replace it free — no return shipping, no argument. Email us within 30 days of delivery with your order number and a photo. This is separate from the exchange policy above and nothing here limits your rights under Canadian consumer protection law.
Final sale
These can't be exchanged:
- Custom or personalised items
- Items bought on sale or with a discount code
- Mugs and drinkware, for hygiene reasons — unless they arrive damaged, in which case see above
Cancellations
We send orders to print fast. If you need to cancel or change something, email us within 2 hours of ordering and we'll try. Once it's gone to print, we can't pull it back.
Sizing before you buy
The cheapest exchange is the one that never happens. Measurements are on every product page — check them against a shirt you already own and love. If you're between sizes or unsure, email us before you order. We'd rather spend five minutes now than ship twice.
Questions: info@seedheebaat.com